Frequently Asked Questions

Yes they will partially cover your eye exam and glasses or contacts. Our office accepts Eyemed, VSP, Blue Cross 20/20, Davis Vision, Superior Vision, NVA, Medicare*, Cigna, Humana, and Aetna. Please reach out even if you don't see yours listed, sometimes your insurance actually uses one of the ones we take but is listed as something different.

*Partial coverage is taken due to insurance network agreements

A front receptionist will verify your insurance and your paperwork that you will fill out in office. We will let you know of any charges to expect before proceeding. Then we will perform preliminary testing with our diagnostic technology and then a doctor will conduct your exam. Afterwards an optician will select frames for you if you would like or will check you out. Most patients will be out in 30-60 minutes!

That would be great! You can click HERE and print and fill it out. You can also fill it out electronically and email it back to us. Our email is HIPPA compliant!

Generally no, though knowing your prescription or a copy of it helps. If an eye doctor has previously discussed any eye findings with you before then a copy of previous records would be helpful! You may use this form to request your records from your prior office to be sent to us directly.

From birth to 100+ years old. We sometimes get asked if we only see kids and nope, we confidently will examine any patient!

If a patient is in for a contact lens evaluation then yes a trial will be given. If an exact match isn't available then one will be ordered at no charge to you to ensure we get you a proper lens before finalizing your prescription.

Yes regardless if you elect to purchase anything from us, getting an exam is all that is needed to supply a prescription. We hope you'll browse our products still!

Yes we will provide one as soon as we can or at any other time when requested

Yes, we are even able to process partial transactions to maximize whatever amounts your fund has.

If the exam or prescription was done within 45 days then we will add on to that exam. Otherwise a new exam is needed.

We will screen newborn infants under a year at no charge. Dr. Matthew Pham is comfortable seeing toddlers as well! Many parents bring their children in for an eye exam at around 4-5 years old, however we will examine any age regardless of their ability to read letters. We have ways to test vision even if someone can't talk!

An eye exam at our Katy office will run about 139. Contact lens exams are an additional 69-99 more. If you have insurance or bundle your exams with our glasses or contacts then that price will be lower.

We can do same day with certain prescriptions. For more advanced orders, the lab has a 1-2 week delivery window for when we get back orders. Typically they will be sooner but drill mount glasses will lean more towards 2 weeks.

Contact lenses typically takes a few business days to a week. If it's an extended range contact lens or a made to order, that could take up to 3 weeks. For many of our lenses we offer direct shipping to your house too!

We are able to ship subject to a possible postage fee. We prefer pick up so we can do final adjustments to ensure a well fitting frame. Likewise, contact lenses are able to be shipped though some quantities are eligible for free shipping!

It measures the eye pressure by applying a force of air. We aren't fans of it so at our office we don't do that! We measure pressure by using an iCare. It applies a very gentle and quick tap on the eye surface to measure.

Yes, if the frame has the standard bevel features and the frame is in good condition. We are not liable for any frame breakage from the process of updating the lens.

Acuvue oasys, acuvue oasys for astigmatism, acuvue 1 day moist, acuvue oasys 1 day, acuvue oasys 1 day for astigmatism, acuvue oasys max 1 day, acuvue for presbyopia. Air Optix, air optix colors, air optix multifocal, air optix for astigmatism, total 30, total 30 for astigmatism, dailies total 1, dailies total 1 for astigmatism, dailies total 1 multifocal, precision 1, biofinity, myday, clariti 1 day, biofinity multifocal, misight, infuse one day, ultra for presbyopia. Boston EO

Anti-glare in varying quality levels, transitions (in 6 colors!), scratch resistant, blue light, tinted, sunglass tint.

Polycarbonate, trivex, 1.67 high index, 1.74 high index

Kate Spade, David Beckham, Caroline Herrera, Boss, Ray Ban, Michael Kors, Nine West, Brooks Brothers, Polo,  Versace, Tom Ford, Nike, Calvin Klein, Dragon, Armani, Tiffany & Co, Paul Hueman, Karra and our house brand.

Yes, if you've already went to the DMV and they've given you a form then please bring it with you If you want to go to us first before visiting the DMV to know if you'll pass the vision portion then schedule a routine eye exam!

If you are coming from a company or a school exam please bring any form needed to sign.

Se habla espanol! Our staff does and Dr. Pham has some spanish speaking ability. He speaks vietnamese too!

They are one year from when you got them made. We can do an emergency one box order for expired contact lens prescriptions.

A good starting point is an annual eye exam. From there if we uncover any further diagnosis then we will know what kind of exams or referrals you would need.

We do and we prefer our patients to see an eye doctor over an urgent care or their primary care doctor. We cannot do an eye emergency visit using your annual eye exam insurance benefit. Similarly, at that visit it would be problem focused and the general glasses and health check would need to be done at a subsequent visit.

An eye doctor can either be an optometrist or ophthalmologist. We are an optometrist

Disease and surgery. Different eye diseases require different specialists in ophthalmology. An optometrist is like a primary care doctor in a sense. They have knowledge of the diseases but have the specialists treat the major diseases or eye surgeries that are needed.

An optometrist would be better for glasses and lenses. The glasses checks, called refractions, they do daily. They also carry more variety of frame lines and lenses.

Both an optometrist and an ophthalmologist can see you. If the eye problem is more advanced going to an ophthalmologist would most likely save you more visits as they have sub-specialists to take care of eye problems.

Currently we are only in network with vision insurances and not medical insurances. This mainly affects patients who are coming in for an eye emergency. Often our cash price for our medical exams would be lower than out of pocket if one were to have a high deductible plan, otherwise an ophthalmologist would be a good place to try to use your medical insurance.

We do not write prescriptions for windshield tinting.

Heat the compress and place it on your eye for 10 minutes. After 10 minutes, press firmly on your eyelid onto your eyeball. Make repeated pushes in the direction to the eyelashes. Do not do circular pushes or rubs. About a minute of massages is enough.

We do not fit orthoK lenses. We instead choose to fit soft multifocals or the misight lens. For glasses we have the new Stellest lens!

We are one location only. We also do not have access to other office's records or prescriptions.